Switchboard Operator
Connect callers by hand at the Central Exchange, one patch cord at a time. Listening in is strictly forbidden and was, historically, very popular.
1878 – 1983About the role
Before calls connected themselves, every one went through a person. Operators sat in long rows at the exchange, asked “Number, please?” and connected the call by plugging a cord into the right jack. It was fast, skilled and very social work.
At the Central Exchange, you'll take your seat at a restored switchboard and connect calls between members across the building. The calls are real. Some of them are important. Most of them are about dinner.
What you'll do
- Answer each lit signal with a bright “Number, please?”
- Connect callers with the correct patch cord in under five seconds.
- Disconnect the line promptly when the call ends.
- Note long-distance calls in the ticket log for billing.
- Do not listen in. Report anyone who does.
What we're looking for
- A clear, friendly telephone voice.
- Fast hands and good coordination.
- A memory for numbers and names.
- Discretion, above all.
Perks
- A proper headsetBakelite and steel, adjusted to fit.
- A tall chairBuilt for reaching the top row of jacks.
- Free local callsWithin the exchange. Call your mother.
